Alterna-Care Home Health System

Alterna-Care Home Health System is a home health agency that provides skilled nursing services, hospice-care, and private duty.

• Move off an aging Nortel PBX system
• Provide a business phone system that is flexible and easy to install and manage
• Connect remote workers to the office and other employees in the
field
• Determine presence of all employees via a contact center solution

The Solution: Fonality & HUD, a Unified Communications Solution
Fonality’s Call Center Edition, combined with HUD, improved communications amongst 43 employees. It also made administrative changes to the system easy and provided employees with the mobility tools needed to get the job done anywhere.

HUD: A New Way to Communicate
HUD is a powerful application that connects the phone, desktop and organization by consolidating all communication into a single easy-to-use interface. Now, employees can manage calls, presence/status, queues, all directly from their desktop, with just the click of a mouse.

Alterna-Care Home Health System is a home health agency that provides skilled nursing services, hospice-care, and private duty.

• Move off an aging Nortel PBX system
• Provide a business phone system that is flexible and easy to install and manage
• Connect remote workers to the office and other employees in the
field
• Determine presence of all employees via a contact center solution

The Solution: Fonality & HUD, a Unified Communications Solution
Fonality’s Call Center Edition, combined with HUD, improved communications amongst 43 employees. It also made administrative changes to the system easy and provided employees with the mobility tools needed to get the job done anywhere.

HUD: A New Way to Communicate
HUD is a powerful application that connects the phone, desktop and organization by consolidating all communication into a single easy-to-use interface. Now, employees can manage calls, presence/status, queues, all directly from their desktop, with just the click of a mouse.

Alterna-Care Home Health System is a home health agency that provides skilled nursing services, hospice-care, and private duty.

• Move off an aging Nortel PBX system
• Provide a business phone system that is flexible and easy to install and manage
• Connect remote workers to the office and other employees in the
field
• Determine presence of all employees via a contact center solution

The Solution: Fonality & HUD, a Unified Communications Solution
Fonality’s Call Center Edition, combined with HUD, improved communications amongst 43 employees. It also made administrative changes to the system easy and provided employees with the mobility tools needed to get the job done anywhere.

HUD: A New Way to Communicate
HUD is a powerful application that connects the phone, desktop and organization by consolidating all communication into a single easy-to-use interface. Now, employees can manage calls, presence/status, queues, all directly from their desktop, with just the click of a mouse.