Precision Imaging Centers

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Industry : Health Care
“Your product greatly reduced the overhead required to manage a phone system.”
- Fernando Pastrana
IT Director
About the Customer

Precision Imaging Centers is an independent medical imaging facility
conveniently located on Gate Parkway in Jacksonville, Florida. Precision
Imaging Centers performs diagnostic imaging on the entire anatomy
including MRI scans, PET scans, CAT scans, Digital Mammographs,
Ultrasounds, Bone Density Testing or Digital X-Rays.

Challenges:

• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in
• Find an affordable solution that didn’t require a capital expense or a large
initial investment
• Find a phone solution that could grow with their business
• Provide a business phone solution that is flexible and easy to install and
manage

The Solution:

• Unified Agent Edition for 44 employees
• Saved Precision Imaging Centers approximately $15,000 compared to
traditional phone systems
• Auto Attendant, Name Directory & Music On Hold
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone,
at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing
• Lead Management Reporting feature provides precise reports on how
many minutes it takes agents to call a lead back