Saybrook Counseling Center

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Industry : Health Care
Fonality increased our capacity and saved us time, money, and frustration.
- Cynthia Matthew
Practice Director
About the Customer

Saybrook Counseling Center offers psychological services to improve the personal and work lives of people in Connecticut. Individuals, couples and families can obtain consultation for a wide-range of personal concerns and career development needs. While employers of all types can obtain professional consultation to enhance individual and workgroup performance, assess and develop management talent and implement change in how people work together.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a
large initial investment
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in
• Provide a business phone solution that is flexible and easy to install
and manage

The Solution:

• Standard Edition for 4 employees
• Saved Saybrook Counseling Center approximately $1,000 a year
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters