Intertape Polymer Group

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Industry : Industrial Manufacturing
With Fonality we were able to lower costs, and gain flexibility in our Louisiana site - a site where users often have to work fr
- Pat Kercher
IT Manager
About the Customer

Intertape Polymer Group manufactures adhesive tape and other packaging products. They provide one of the largest offerings of tape available: pressure sensitive and water-activated, carton-sealing, masking, filament, flatback, cloth/duct, double-coated, high performance specialty, electrical, automotive, and HVAC tapes. Additional products include shrink film and stretch film as well as carton-sealing equipment, ink jet printing systems and labeling systems.

Challenges:

• Connect remote employees to the main phone system
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Allow employees to work remotely from home, as if they are in the office
• Provide a business phone solution that is flexible and easy to install and manage

The Solution:

• Standard Edition for 2 employees
• Saved Intertape Polymer Group approximately $100 a month on their
long distance
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage all aspects of phone system remotely or a user panel for individuals allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters