Old Town Insurance

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Industry : Insurance
Fonality gave us the ability to make and receive phone calls and be on internet with one connection.
- Jesse Caballero
Insurance Specialist
About the Customer

Old Town Insurance, locates in La Quinta, Ca, offers insurance and
investment services.

Challenges:

• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in
• Provide a quick, plug and play solution that doesn’t disrupt business
• Find a phone system that could grow with their business
• Provide a business phone solution that is flexible and easy to install
and manage
• Find an affordable solution that didn’t require a capital expense or a
large initial investment

The Solution:

• Standard Edition for 3 employees
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters