The Polanco Group Inc. About The

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Industry : Insurance
Fonality has proven to be one of the best investments for our company.
- Emerson Polanco
President
About the Customer

The Polanco Group, Inc. is an Independent Insurance Agency which has
served the Florida employee benefit market for nearly two decades. They
specialize in small group businesses in the State of Florida that range from
5-100 employees.

Challenges:

• Improve departmental and customer communications
• Find an affordable solution that didn’t require a capital expense or a large
  initial investment
• Project a professional sound and feel to customers calling in
• Find a phone solution that could grow with their business

The Solution:

• Professional Edition for 2 employees
• Auto Attendant, Name Directory & Music On Hold project professional look   and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone,
at home, or at a branch office