Gordon & Wong Law Group

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Industry : Legal
Fonality enabled us to control outbound calling costs.
- Amy Gordon
President/Owner
About the Customer

Gordon & Wong Law Group is a law firm specializing in debt collection
and litigation that litigates claims in all 58 California Counties. They
represent commercial firms, hospitals, national banks, retailers, financial
institutions, auto finance companies, credit card issuers, collection
agencies, debt buyers and credit unions.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a
large initial investment
• Provide a phone solution that is flexible and easy to install and
manage
• Improve departmental and customer communications

The Solution:

• Standard Edition for 4 employees

 

• Saved Gordon & Wong Law Group approximately $200 a month

 

• Auto Attendant, Name Directory & Music On Hold project

 

professional look and sound to callers

 

• Unlimited Inbound and Outbound Calling saves on long distance

 

• Voicemail

 

• Call Forwarding assures employees they’ll never miss a call

 

• Web Admin User Panel gives administrators the ability to manage

 

all aspects of phone system remotely or a user panel for individuals

 

allows anyone to manage their personal configurations

 

• Powerful Reporting provides real-time call logs for all extensions with

 

powerful search and filter parameters