Robert S. Clark, Sr., P.C.

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Industry : Legal
Fonality helps us communicate with each other.
- Richard Flores
Office Manager
About the Customer

The law office of Robert S. Clark, Sr., P.C. is located in Houston, Texas. They
represent clients throughout the State of Texas, and particularly in the
Houston area, including the counties of Harris, Galveston, Montgomery, Fort
Bend, Brazoria and Waller in the areas of family law, commercial litigation,
personal injury, corporate formation, estate planning, collections, real estate
and criminal law.

Challenges:

• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in
• Provide insight to call analytics
• Provide a business phone solution that is flexible and easy to install and
manage

The Solution:

The Solution: Fonality & HUD, a Unified Communications Solution
Fonality’s Call Center Edition, combined with HUD, improved communications
between Robert S. Clark, Sr., P.C.’s 7 employees.
HUD: A New Way to Communicate
HUD is a powerful application that connects the phone, desktop and
organization by consolidating all communication into a single easy-to-use
interface. Now, employees can manage calls, presence/status, queues, all
directly from their desktop, with just the click of a mouse.