Mindful Metropolis

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Industry : Media
We found the technical support and customer service at Fonality to be friendly, patient, and kind. In very little time, we were
- Richard McGinnis
CEO
About the Customer

 Mindful Metropolis strives to bring together communities throughout the Chicago metropolitan and surrounding areas with like-minded concepts and fresh ideas. They explore green culture, art and design. Mindful Metropolis also investigates sustainable ways to live in an urban community. They bring conscious living concepts from the kitchen table to the boardroom table and
all places in between.

Challenges:

• Stay ahead of the competition by making customer contact a priority
• Project a professional sound and feel to customers calling in
• Find a phone solution that could grow with their business
• Improve departmental and customer communications

The Solution:

• Standard Edition for 4 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage all aspects of phone system remotely or a user panel for individuals allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with powerful search and filter parameters