Flirtcatalog.com

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Industry : Retail
Fonality allows us to have management at a different location and still be able to monitor the customer service representatives
- Sarah
Manager
About the Customer

Flirtcatalog.com is an online retailer that sells women’s lingerie, dresses and clubwear from many small vendors and Los Angeles stores.

Challenges:

• Connect remote employees to the main phone system
• Provide insight to call analytics
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Provide a business phone solution that is flexible and easy to install and manage

The Solution:

• Call Center Edition for 8 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing