Hokanson

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Industry : Textile
Fonality saved us money, and gave us the ability to fix any issues without having long periods of interrupted service.
- Angel Rios
Account Executive
About the Customer

Hokanson™, the Houston-based source for superior custom carpets and rugs, expands the kaleidoscope of design possibilities for the floor. Founded by Larry Hokanson in 1987 as a solo operation, today the company has full-service showrooms in New York, Houston, Los Angeles, Chicago, and Boston, as well as production facilities in Canada and Thailand.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in
• Provide insight to call analytics
• Provide a business phone solution that is flexible and easy to install and manage
• Project a professional sound and feel to customers calling in

The Solution:

• Professional Edition for 8 employees
• Saved Hokanson $1000 a month compared to a traditional phone
system
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office