SitStay.com

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Industry : Retail
Who would have thought I’d be recommending a phone system to my business contacts? When the system is this good, I’m comfortable
- Kent Krueger
Vice President
About the Customer

SitStay.com sells dog supplies through their online store. They offer over 3,000 hand picked a products for dogs that are healthy, fun and deliver the best life possible for dogs and their people.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a large initial investment

 

• Project a professional sound and feel to customers calling in

 

• Improve departmental and customer communications

The Solution:

• Call Center Edition for 9 employees

 

• Saved SitStay.com approximately $6,000 compared to a traditional phone system

 

• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers

 

• Voicemail

 

• Voicemail to Email

 

• Unlimited Extensions can be created with just a click of a mouse

 

• Call Forwarding assures employees they’ll never miss a call

 

• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office

 

• Unlimited Call Queues

 

• Skills Based Routing