The Plaque Shack, Inc.

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Industry : Retail
“Fonality’s service is much better and more advanced than our previous phone service, offering more options and customization.
- Troy Underwood
Supervisor
About the Customer

The Plaque Shack, Inc. is a small, family-owned awards and recognition business. They have started a few web-based businesses which have become their primary focus. Their busiest and most successful web site is NameTagCountry.com, which offers many different types of identification products.

Challenges:

• Find a phone system that could grow with their business
• Improve departmental and customer communications
• Provide a phone solution that is flexible and easy to install and
manage
• Stay ahead of the competition by making customer contact a priority

The Solution:

• Call Center Edition for 4 employees
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with powerful search and filter parameters
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Conference Bridges
• Unlimited Call Queues
• Skills Based Routing