BCT Nexus

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Industry : Telecommunication Services
Fonality makes it easier to be out of the office and still conduct business.
- Mark Downs
Owner
About the Customer

BCT is an independent consulting firm and agent for Internet
Connectivity, Voice and Data Services. They represent all the top tier providers for your office Internet, LAN/WAN, Phone and Communications needs.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Find a phone system that could grow with their business
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Project a professional sound and feel to customers calling in
• Connect remote employees to the main phone system
• Allow employees to work remotely from home, as if they are in the
office

The Solution:

• Professional Edition for 1 employee
• Saved BCT Nexus approximately 20% on their long distance
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with powerful search and filter parameters
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office