Generations Media, LLC

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Industry : Telecommunications Services
Fonality makes it much more affordable for us to operate.
- Darcy Perry
CFO
About the Customer

Generations Media, LLC is a call center that specializes in small to mediumsized businesses that typically cannot afford call center services.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Project a professional sound and feel to customers calling in
• Provide a business phone solution that is flexible and easy to install and manage

The Solution:

• Standard Edition for 1 employee
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage all aspects of phone system remotely or a user panel for individuals allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with powerful search and filter parameters