Golden State Communications

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Industry : Telecommunications Services
Fonality saves us money.
- John Yonetani
Owner
About the Customer

Golden State Communications provides reliable ‘behind the scenes’
on-site IT support throughout North America. Their experienced field
technicians troubleshoot and repair telecommunication systems, repair
computers and networks, and more.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Provide a business phone solution that is flexible and easy to install and manage
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in

The Solution:

• Call Center Edition for 3 employees
• Saved Golden State Communications approximately $4,000 a year
compared to traditional phone systems
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing