Jaroth Inc

download pdf
Industry : Telecommunications Services
Fonality allows our business to have phone queues for our customers.
- Jamie Polling
Director of IT
About the Customer

Jaroth, Inc., doing business as Pacific Telemanagement Services,
operates as a pay phone aggregator and management company. The company offers network products, trouble ticket reporting systems, directory assistance programs, a collect and calling card platform, and others.

Challenges:

• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in
• Find an affordable solution that didn’t require a capital expense or a
large initial investment

The Solution:

• Call Center Edition
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing