STJ Telecommunications

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Industry : Telecommunications Services
Fonality made it possible for me to be successful as a home based agent.
- Sidney Johnson
Owner
About the Customer

STJ Telecommunications provides a professional telecommunicator with over 15 years of experience. As a Customer Service Representative, their overall goals are to identify, attract, and accrue new clients.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a large initial investmen
• Find a phone solution that could grow with their business
• Improve departmental and customer communications

The Solution:

• Standard Edition for 1 employee
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage all aspects of phone system remotely or a user panel for individuals allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with powerful search and filter parameters