TC Kokua, LLC

download pdf
Industry : Telecommunications Services
Fonality produces better sound quality than our previous provider and costs less in the long run.
- Max Tsai
President
About the Customer

TC Kokua, LLC handles businesses’ reservations, product orders, sales,
and technical support phone calls and emails so they can focus on their
core business.

Challenges:

• Project a professional sound and feel to customers calling in
• Provide a business phone solution that is flexible and easy to install and manage
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Find a phone system that could grow with their business

The Solution:

• Call Center Edition for 9 employees
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing