Abacus Data Systems

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Industry : Business Services
“We integrated Fonality with AbacusLaw for screen pops, tapi dialing, and better service.
- Judd Kessler
President
About the Customer

Abacus Data Systems provides advanced technologies for obtaining and
servicing legal clients through its core product, AbacusLaw.

Challenges:

• Move off an aging NEC phone system
• Increase call volume capacity and improve customer service
• Provide a business phone system that is flexible and easy to install and manage

The Solution:

• Call Center Edition for 39 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing