Benefit Service Center

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Industry : Business Services
Fonality’s ability to record calls has changed the way we do business.
- Sean McAvoy
Director of Administration
About the Customer

Benefit Service Center, Inc. (BSC) is a privately held company founded in 1991. The sole focus of the company is benefit administration, and the company is staffed with benefit professionals who work with plan participants and client companies to administer benefit programs.

Challenges:

• Stay ahead of the competition by making customer contact a priority
• Project a professional sound and feel to customers calling in
• Improve departmental and customer communications
• Provide a business phone solution that is flexible and easy to install and manage

The Solution:

• Call Center Edition for 20 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing