Crowe Horwath International

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Industry : Business Services
Fonality’s reliability is a dream come true!
- Andrew Leong
IT Director
About the Customer

Crowe Horwath International is ranked among the top 10 global accounting networks with more than 140 independent accounting and advisory services firms with nearly 590 offices and 28,000 professionals and staff in more than 100 countries around the world. Crowe Horwath International’s member firms are committed to impeccable quality service, highly integrated service delivery processes and a common set of core values that guide our decisions daily.

Challenges:

• Connect remote employees to the main phone system
• Improve departmental and customer communications
• Provide a business phone solution that is flexible and easy to install and manage

The Solution:

• Professional Edition for 16 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage all
aspects of phone system remotely or a user panel for individuals allows
anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with powerful search and filter parameters
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Conference Bridges