Federal Direct

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Industry : Business Services
With Fonality we spend less time and money on fixing phone and voicemail systems.
- Bill Evans
Senior VP of Operations
About the Customer

Since opening in 1926, Federal Direct has evolved from a simple printing company to one boasting a broad range of advanced skills, manufacturing equipment and methods. Federal Direct is primarily a fullservice direct mail provider, as well as a forms and services provider for the pharmaceutical industry.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in
• Provide a business phone solution that is flexible and easy to install

The Solution:

• Professional Edition for 47 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office