Boiler Specialists, Inc.

download pdf
Industry : Construction
Fonality allows greater flexibility in configuring and reconfiguring the phone system to meet our needs as they continue to change and grow. We have been extremely pleased with our Fonality system.
- Dan Kelley
CFO
About the Customer

Boiler Specialists, Inc. is Northeast Ohio’s number one source for boiler service and sales, providing the best solutions for commercial/industrial boiler room needs.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Find a phone solution that could grow with their business
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in

The Solution:

• Call Center Edition for 21 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing