A Bargain Appliance Repair

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Industry : Consumer Services
Fonality enabled us to cut our phone expenses while adding several hundred phone numbers.
- Ken Lemal
President
About the Customer

A Bargain Appliance Repair offers household appliance repairs in large metro areas throughout the nation.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Find a phone solution that could grow with their business
• Provide a business phone solution that is flexible and easy to install and manage
• Project a professional sound and feel to customers calling in

The Solution:

• Call Center Edition for 22 employees
• Saved A Bargain Appliance Repair $36,000 a year compared to traditional phone systems
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing