i9 Sports Corporation

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Industry : Entertainment
We now have a call center to take registrations for our franchisees.
- Cary Linkfield
Director of IT
About the Customer

Established in 1995 and located in Tampa, Florida, i9 Sports Corporation offers the first and fastest growing youth sports league franchise in the United States.

Challenges:

• Improve customer response times, especially franchising inquiries
• Project a professional sound and feel to customers calling in
• Provide a business phone solution that is flexible and easy to install and manage
• Find a phone solution that could grow with their business
• Improve departmental and customer communications

The Solution:

• Call Center Edition for 24 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing