Dixon Hughes PLLC

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Industry : Finance
We used a hosted solution that was extremely cumbersome to use and we weren’t able to configure as much as we can with Fonality.
- Brad Powers
Manager of IT Client Services
About the Customer

As the largest CPA firm based in the Southern U.S., Dixon Hughes
combines deep industry experience, comprehensive accounting and
advisory services with an emphasis on personal service. With over 1200
people located throughout the region, Dixon Hughes is able to provide
local service and support.

Challenges:

• Provide customers with advanced, user-friendly phone support
• Find a phone system that could grow with their business
• Find an affordable solution that didn’t require a capital expense or a
large initial investment
• Project a professional sound and feel to customers calling in
• Provide a high-level of customer contact and personalized service

The Solution:

• Professional Edition for 37 employees
• Reliable service and improved call quality
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Conference Bridges