Forsyth Street Advisors

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Industry : Financial Services
Fonality allowed greater flexibility in working away from the office, gave us a better telephony interface, and saved us money by being able to host our own conference calls.
- Eric Moffat
Office Manager
About the Customer

Forsyth Street Advisors excels at structuring and executing innovative
financing solutions for real estate projects. Forsyth has an unsurpassed
reputation for deploying public and private resources to capitalize large-scale
residential, commercial and institutional projects both in New York City and
nationwide.

Challenges:

• Allow employees to work remotely from home, as if they are in the office
• Project a professional sound and feel to customers calling in
• Improve departmental and customer communications
• Provide a business phone solution that is flexible and easy to install and
manage

The Solution:

• Call Center Edition for 19 employees
• Auto Attendant, Name Directory & Music On Hold project professional
look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone,
at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing