HTDI Financial

download pdf
Industry : Financial Services
Fonality allows us to pull records instantly, manage call queues and maintain superb customer support.
- Dominic Campasano
President
About the Customer

HTDI Financial was started with the idea that consumers should be able to do something about inaccurate, derogatory items on their credit reports. Since its inception, HTDI Financial has been helping remove these derogatory items by challenging credit reporting companies and the methods they use to tarnish the credit for so many hard working people.

Challenges:

• Stay ahead of the competition by making customer contact a priority
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Provide a business phone solution that is flexible and easy to install and manage
• Improve departmental and customer communications

The Solution:

• Call Center Edition for 20 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing