TransCash Corporation

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Industry : Financial Services
Fonality has been essential in our business. What I love is that it is expandable by turning an extra switch on.
- Avy Halioua
IT Manager
About the Customer

TransCash is a financial company that created a dual Prepaid Debit Visa card program to facilitate money transfers for the unbanked or underbanked.

Challenges:

• Find a phone solution that could grow with their business
• Improve departmental and customer communications
• Provide a business phone solution that is flexible and easy to install and manage
• Improve customer response times, especially customer service

The Solution:

• Call Center Edition for all employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing