International Foodsource, LLC

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Industry : Food and Beverage
Fonality allows us to manage our account from a control panel, and modify the menu as needed.
- Muharrem Aker
IT Manager
About the Customer

IFS is an importer, repacker, manufacturer and wholesaler of specialty
foods. About a thousand exciting products are delivered to customers at
a speed, cost and service level unique in the specialty food industry.

Challenges:

• Provide a business phone solution that is flexible and easy to install
and manage
• Improve customer response times, especially sales inquiries
• Project a professional sound and feel to customers calling in
• Find a phone system that could grow with their business
• Provide a quick, plug and play solution that doesn’t disrupt business

The Solution:

• Call Center Edition for 18 employees
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing