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Town of Smithfield, VA

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Industry : Government
It is cheaper in cost, better, more flexible, more capable than any other phone system available. Your IT staff will be able to use one phone system and provide phones anywhere, anytime without the telephone company being involved, whether its in another
- Jon Flores
IT Manager
About the Customer

The government offices of the town of Smithfield, VA.

Challenges:

• Move off Nortel Norstar PBX managed by local telco
• Provide a business phone solution that is flexible and easy to install
and manage
• Connect remote employees to the office

The Solution:

• Call Center Edition for 26 employees
• Saved $60,000 compared to traditional PBX systems with similar
features
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing