Advantage Fitness Products

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Industry : Healthcare
Old phone system was an NEC 2000IPX. We required a phone service technician for any kind of minor change (which costed money). The new phones are much easier to use (and better looking) and the management of extensions/phone system features is a breeze.
- Nate Fox
IT DIrector
About the Customer

Advantage Fitness Products has established itself as a fitness industry leader successfully supplying over 15,000 clients in nearly 50 countries, with a full range of services including: Planning, Design, Supply, Service, & Support.

Challenges:

• Move off NEC 2000 IPX system that was difficult and expensive to
maintain or upgrade
• Project a professional look and feel to customers calling into
conference bridges
• Stay ahead of the oompetition by making customer contact a priority
• Improve employee communication

The Solution:

The Solution: Fonality & HUD, a Unified Communications Solution
Fonality’s Call Center Edition, combined with HUD, improved
communications for 41 employees. In addition, conference bridges saved Advantage Fitness nearly $600 a month in fees.
HUD: A New Way to Communicate
HUD is a powerful application that connects the phone, desktop and
organization by consolidating all communication into a single easy-to-use interface. Now, employees can manage calls, presence/status, queues, all directly from their desktop, with just the click of a mouse.