EDI Health Group, Inc. - DentalXChange

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Industry : Health Care
Fonality has greatly expanded our capabilities in terms of being able to easily manage our entire phone system functionality internally rather than having to call out technicians whenever we want to make changes or add users.
- Scott Wellwood
President
About the Customer

EDI Health Group’s DentalXChange provides revenue cycle
management tools for dental offices improving the insurance and
financial services health of their practices. They also specialize in
providing private labled and hosted transaction portals for major
insurance companies.

Challenges:

• Provide a business phone solution that is flexible and easy to install
and manage
• Improve departmental and customer communications
• Find a phone system that could grow with their business

The Solution:

• Call Center Edition for 50 employees
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing