Equal Health

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Industry : Health Care
I praise you on your customer service, follow ups and email correspondence. You go above and beyond your competitors. You quickness and readiness to help in any situation and for this I thank you.
- Jimmy Alderuccio
IT Manager
About the Customer

Equal Health has specialized in connecting individuals, families, and
businesses with affordable health and life insurance options from coast to coast since 2002. By working with a variety of agents, agencies and insurance providers across the nation, they can assist their customers in getting the coverage they need and deserve.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Find a phone system that could grow with their business
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Project a professional sound and feel to customers calling in

The Solution:

• Call Center Edition for 31 employees
• Saved Equal Health approximately $500 a month compared to
traditional phone systems
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing