Green Light Counseling, Inc.

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Industry : Health Care
Thanks Fonality! For saving our lives!
- Rachana Sukhadia
Project Manager
About the Customer

Green Light Counseling has served the mental health arena since 1996, specializing in mental health care for low income Medicaid clients. They work with adults, children, and adolescents for individual, family and group therapy.

Challenges:

• Improve customer response times, especially inquiries about the
practice
• Stay ahead of the competition by making customer contact a priority
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in

The Solution:

• Professional Edition for 24 employees
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with powerful search and filter parameters
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Conference Bridges