IPC, Inc.

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Industry : Healthcare
Fonality helped control our communication costs..” -John Proctor
- Director of Corporate
Resources
About the Customer

IPC, Inc. is a consulting company specializing in Pharmaceutical
Bene!ts. They work with large groups that self-insure their Health
bene!ts to help manage their Pharmaceutical bene!ts.

Challenges:
  • Find an a"ordable solution that didn’t require a capital expense or a
  • large initial investment
  • Project a professional sound and feel to customers calling in
  • Provide a quick, plug and play solution that doesn’t disrupt business
  • Find a phone system that could grow with their business
  • Provide a business phone solution that is #exible and easy to install and manage
The Solution:
  • Call Center Edition for 18 employees
  • Saved IPC, Inc. approximately $500 a month compared to a
  • traditional phone system
  • Auto Attendant, Name Directory & Music On Hold project
  • professional look and sound to callers
  • Unlimited Inbound and Outbound Calling saves on long distance
  • Voicemail
  • Call Forwarding assures employees they’ll never miss a call
  • Web Admin User Panel gives administrators the ability to manage
  • aspects of phone system remotely or a user panel for individuals
  • allows anyone to manage their personal con!gurations
  • Powerful Reporting provides real-time call logs for all extensions with powerful search and !lter parameters
  • FindMe allows callers to !nd employees wherever they are: on cell
  • phone, at home, or at a branch o$ce
  • Conference Bridges
  • Unlimited