Butler Home Products

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Industry : Manufacturing
Fonality allows us to stay connected and supports us in our communication needs so we can focus on our business.
- Michael Silverman
Vice President
About the Customer

Butler Home Products is a leading manufacturer and distributor of branded cleaning products in North America. They offer products under numerous brands including – Butler, Mr. Clean, Dawn and Charmin. They also supply many of their retail partners with their private label brands. Butler’s products
can be found in all retail channels of distribution across the USA and Canada.

Challenges:

• Improve departmental and customer communications
• Provide a business phone solution that is flexible and easy to install and manage
• Stay ahead of the competition by making customer contact a priority
• Project a professional sound and feel to customers calling in

The Solution:

• Call Center Edition for 18 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing