JDT International, LLC About The

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Industry : Manufacturer
I would recommend the system for any company but especially to the small to medium business that want to work effiecient and cost effective while appearing bigger than they really are. For JDT we like the fact that our customers have one central phone num
- Lance Hooper
Vice President
About the Customer

JDT International is a decorative bedding supplier to the hospitality
industry. JDT helps hotels and resort surpass their goals by providing their guests an opportunity to experience a superior sleep by using their functional, yet fashionable products.

Challenges:

• Connect remote offices and employees
• Provide a business phone solution that is flexible and easy to install and manage
• Project a more professional look and sound to callers
• Improve customer response times, especially sales inquiries

The Solution:

The Solution: Fonality & HUD, a Unified Communications Solution
Fonality’s Call Center Edition, combined with HUD, improved
communication amongst their 21 employees.

HUD: A New Way to Communicate
HUD is a powerful application that connects the phone, desktop and
organization by consolidating all communication into a single easy-to-use interface. Now, employees can manage calls, presence/status, queues, all directly from their desktop, with just the click of a mouse.