Vinotheque Wine Cellars

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Industry : Manufacturing
Fonality helps us track our volume.
- Ken Castro
Controller
About the Customer

Vinotheque Wine Cellars manufactures wine storage solutions for the
wine cellar and the wine collector. They have been synonymous with
wine refrigeration & storage cabinets for over twenty years.

Challenges:

• Provide insight to call analytics
• Improve departmental and customer communications
• Find a phone system that could grow with their business
• Provide a quick, plug and play solution that doesn’t disrupt business

The Solution:

• Call Center Edition for 30 employees
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing