Coastal Insurance RRG, Inc.

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Industry : Insurance
Fonality has greatly simplified some of our processes with the ability to record conversations.
- George McGeehan
Network Administrator
About the Customer

Coastal Insurance Risk Retention Group, Inc. (CIRRG) provides malpractice and general liablility insurance for hospitals and physicians. They are owned and controlled by Alabama hospitals and physicians.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Find a phone solution that could grow with their business
• Improve departmental and customer communications

The Solution:

• Call Center Edition for 49 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers • Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing