Farmers Insurance Agent

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Industry : Insurance
Fonality has given our small businesses the look and feel of a large corporation. We can basically run multiple offices with one phone system, currently two districts, and five start-up insurance agencies.
- Raul Valencia
Owner/District Manager
About the Customer

Farmers Insurance provides home, life, and auto insurance coverage to individuals through Farmers Insurance Agents. Raul Valencia, a Farmers Insurance Agent, manages other agents in the San Antonio, TX region.

Challenges:

• Connect remote employees to the main phone system
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in
• Stay ahead of the competition by making customer contact a priority

The Solution:

• Call Center Edition for 18 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing