Medical Management LLC

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Industry : Insurance
Allows employees to telecommute with remote phone access and HUD 3!
- Rene DePuy
CEO
About the Customer

MARCO Medical Management can handle portions of your billing cycle or can completely replace your costly and time consuming in-house medical billing operation, leaving more time for your office staff to focus on its day-to-day routine. They provide healthcare management services such as: insurance contracting, accounts recievable, follow-up, charge entry, outsourcing, credentialing, payment posting and more.

Challenges:

• Connect remote employees to the main phone system
• Allow employees to work remotely from home, as if they are in the
office
• Find a phone solution that provides outstanding customer service
• Improve departmental and customer communications
• Stay ahead of the oompetition by making customer contact a priority
• Provide a business phone solution that is flexible and easy to install and manage

The Solution:

The Solution: Fonality & HUD, a Unified Communications Solution
Fonality’s Professional Edition for 20 employees, combined with HUD, improved employee communications. In addition, the high quality phone solution saved Medical Management LLC thousands of dollars in technical support.

HUD: A New Way to Communicate
HUD is a powerful application that connects the phone, desktop and
organization by consolidating all communication into a single easy-to-use interface. Now, employees can manage calls, presence/status, queues, all directly from their desktop, with just the click of a mouse.