National Dental Advisors

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Industry : Insurance
Fonality enabled us to create a phone system for our general office as well as our call center with minimal footprint and excellent local and remote control.
- David Wollin
EVP
About the Customer

National Dental Advisors is a national marketing company focused
on affordable dental insurance coverage and on educating everyone about how to improve their oral health. National Dental Advisors helps customers find a quality dental plan that fits their needs and their wallet.

Challenges:

• Provide a quick, plug and play solution that doesn’t disrupt business

 

• Find an affordable solution that didn’t require a capital expense or a large initial investment

 

• Connect remote employees to the main phone system

 

• Project a professional sound and feel to customers calling in

 

• Provide a business phone solution that is flexible and easy to install and manage

The Solution:

• Unified Agent Edition for 21 employees
• Auto Attendant, Name Directory & Music On Hold
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing
• Lead Management Reporting feature provides precise reports on
how many minutes it takes agents to call a lead back