Next Generation Insurance Group

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Industry : Insurance
Fonality allows us to work in multiple locations seamlessly.
- Jean-Marie Lovett
President
About the Customer

Next Generation Insurance Group, LLC , is a national specialty insurance sales and marketing firm with licensed authority to distribute all lines of consumer and commercial insurance across the country. They deliver the next generation of insurance products, distinguished by their relevance, affordability, and ease of use, directly to consumers and organizations, enabling them to enjoy greater protection and peace of mind.

Challenges:

• Find a phone solution that could grow with their business
• Project a professional sound and feel to customers calling in
• Improve departmental and customer communications

The Solution:

• Call Center Edition for 20 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage all aspects of phone system remotely or a user panel for individuals allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with powerful search and filter parameters
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Conference Bridges
• Unlimited Call Queues
• Skills Based Routing