ARPU, Inc.

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Industry : Media
 
About the Customer

Founded in May 2005, ARPU, Inc. is a privately held Washington DCbased technology company, offering solutions that make selling and bundling offers online simple. They partner with OEMs, ISPs, software
suppliers, e-commerce companies, and non-profits all seeking a similar goal: to give consumers a simple, seamless, and transparent means of buying, subscribing, and donating online.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Project a professional sound and feel to customers calling in
• Improve departmental and customer communications
• Find an affordable solution that didn’t require a capital expense or a large initial investment

The Solution:

• Call Center Edition for 16 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing