Islamic Broadcasting Network

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Industry : Media
Fonality makes communication easy, and provides excellent customer service.
- Haitham Nasr
Broadcast Engineer
About the Customer

The Islamic Broadcasting Network (IBN) is the first Islamic network broadcasting daily in the United States. IBN was launched on January 1, 2001, and is established as the prime media outlet for the American Muslim community in the USA.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Find a phone system that could grow with their business
• Improve departmental and customer communications
• Provide a quick, plug and play solution that doesn’t disrupt business
• Project a professional sound and feel to customers calling in
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Find a phone solution that provides outstanding customer service

The Solution:

• Professional Edition for 32 emplyees
• Saved Islamic Broadcasting Network thousands of dollars compared to a traditional phone system
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office