Executive Capital Group Inc.

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Industry : Real Estate
Fonality gave us a simple and direct way of communicating with our clients and our employees.
- Justin Doerr
Assistant Manager
About the Customer

Executive Capital Group Inc. is a one stop shop for all real estate needs located in Rancho Cucamonga, California. They buy, sell, grant loans, refinance, assist with foreclosures, help repair credit, and more.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Improve departmental and customer communications
• Stay ahead of the competition by making customer contact a priority

The Solution:

• Call Center Edition for 11 employees
• Saved Executive Capital Group Inc. approximately $100 a month
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing