Keller Williams Select Realtors

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Industry : Realty
We’re a real estate company, not a phone company - we want our phones to ring without having to constantly manage our phone system. With Fonality, we finally have a solution that works!.
- Dave Conord
CEO
About the Customer

Keller Williams is a real estate company that understands consumers need skilled, honest and savvy agents to serve their needs - rather than a big corporate brand. Keller focuses on hiring talented, experienced Realtors with integrity and a desire to serve their clients at the highest level possible.

Challenges:

• Move off aging Tadiran PBX that made system changes difficult and was expensive to maintain
• Allow agents to take calls anytime, anywhere so they never miss a client’s call
• Stay ahead of the oompetition by making customer contact a priority

The Solution:

• Professional Edition for 38 employees
• Saved Keller Williams a $100 a month and thousands of dollars in troubleshooting fees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office