Prudential Galaxy Real Estate

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Industry : Real Estate
The Fonality phone system allows our agents to be reachable regardless of where they are located, and the system provides the flexibility to tailor plans specific to the agents needs.
- Joe Steele
Partner
About the Customer

Prudential Galaxy Real Estate is a local Real Estate Agency that has provided full service for residential and commercial sales and rentals in the Northern Valley and Pascack Valley area of Bergen County since 1978.

Challenges:

• Connect remote employees to the main phone system
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Project a professional sound and feel to customers calling in
• Allow employees to work remotely on the road, as if they are in the office

The Solution:

• Call Center Edition for 14 employees
• Saved Prudential Galaxy Real Estate approximately $170 a month
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing